Résumé – Catherine Collingwood

Skills & Experience · Selected Accomplishments · Employment Chronology
Education & Certifications · Personal Information · References

By using skills and abilities developed during work experience in human resources, employee benefits and online marketing, I can develop a clear understanding of employee needs and desires and bring internal satisfaction rates to higher levels. After hiring me, you will see a marked improvement in your relationship with new and existing employees, beginning with the new hire orientation and ending with final outplacement counseling. You will also see a significant improvement in the efficiency of your human resource function’s day-to-day operations.

Current Status

Available for regular employment inquiries only (no contracts).

Skills & Experience

Human Resources & Employee Benefits:

  • Communication of benefits plan information; new employee orientations and one-to-one/small group counseling and education concerning human resources and benefits issues.
  • Administration of self-funded and fully insured health insurance plans, including vendor coordination/selection, plan design, claims review and management of the appeals process.
  • Review and preparation of Summary Plan Descriptions, open enrollment materials, contracts and amendments, and annual statements.
  • Administration of a full portfolio of ancillary benefits including dental, vision, life/accident, supplemental disability.
  • Administration of 401(a), 403(b) and 401(k) plans including working with vendor during annual discrimination testing.
  • Compliance with HIPAA, COBRA, Section 125, ERISA and FMLA.
  • Secondary competency in recruitment & selection: manage job listings, pre-screen and interview applicants; act as resource to hiring manager concerning compliance & policy issues; reference checking; some salary negotiation and equity analyses.
  • Use of HRIS applications for payroll maintenance, tracking of anniversary dates and payroll changes, etc. Ability to quickly learn and become a resource for teammates.

Technical Skills:

  • Microsoft Office Suite: Word, Excel, Access, PowerPoint
  • Ticket tracking systems
  • HTML 4.01, XHTML 1.0, CSS 2.0; familiar with writing markup for both web pages and email
  • Social media (Twitter, WordPress, Facebook, Wikipedia, etc.)
  • Ability to quickly acquire knowledge of new applications and application enhancements

Selected Accomplishments

  • Achieved over 25% employee adoption rate as a part of a cross-functional team that designed, promoted and implemented a new HSA-qualified health plan; during that same enrollment period increased participation in supplemental benefits by approximately 10%.
  • Developed statistically/legally defensible tool for salary administration that resulted in 75% cost savings for newly filled positions during first year, as well as improved internal equity.
  • Developed and implemented comprehensive new hire orientation program identified as a best practice within state government.
  • Served three years as a member of a cross-functional, cross-agency advisory committee providing oversight of statewide Section 125 (cafeteria benefits) plan; also served one year on special subcommittee charged with complete redesign of marketing and communications strategy.
  • Played a critical role in a team-based process review and automation effort that, in six months, increased program execution capacity by over 300% while significantly reducing errors.
  • Designed, documented and implemented end-to-end processes for implementation of a customized marketing campaign serving high-tier and sensitive clients.

Employment Chronology

(Company Confidential), Lawrenceville, Georgia

Marketing Specialist, 2012-present
Technical and programmatic support during the pre-sale phase for an employee benefits broker servicing the small group market. Collection of information, preparation of presentations, development of other marketing material.

Intuit Financial Services, Norcross, Georgia

Marketing Operations Specialist, 2007-2011
Operational administration of web- and email-based marketing promotions on behalf of clients, including infrastructure design to ensure proper results reporting for later analysis and incentive fulfillment.

The Castleton Group, Raleigh, North Carolina

Benefits Specialist, 2004-2006
Coordinated and administered employee benefits function for a professional employer organization with 120+ clients, 3,500+ worksite employees and a mixture of standard and client-specific benefits plans.

State of North Carolina, Raleigh, North Carolina

Personnel Specialist, 1996-2004
Four progressively responsible positions in three agencies, beginning as a personnel assistant and ending as a personnel technician administering employee benefits, recruitment/selection and salary administration.

Education & Certifications

Pitt Community College, Greenville, North Carolina

A.A.S., Business Administration/Human Resources Management

Notary Public, State of Georgia (exp. February 2016)

Personal Information

  • Located in Atlanta, Georgia
  • Able to travel up to 25%

References available upon request.